1. Terms and definitions
Contractor — Индивидуальный предприниматель Афонин Константин Валерьевич (Taxpayer ID (INN) 054701338333, OGRNIP 317619600180189), whose details are given in section 11 of this offer, providing the Customer with access to the AvtoServisOnline service.
Customer — a legal entity, sole proprietor or individual who has accepted this offer.
Service — the AvtoServisOnline software and hardware system hosted at avtoservisonline.ru, designed to automate auto repair shop operations: managing work orders, client and vehicle records, warehouse stock, cash desk transactions, calculating mechanics' pay and generating reports.
Account — the Customer's separate workspace in the Service, to which the Customer's users are given access with individual credentials.
Plan — the daily charge for the right to use the selected configuration of the Service, as listed at avtoservisonline.ru/pricing.
Balance — the Account's internal funds, topped up by the Customer, from which the Plan is charged daily.
2. Subject of the offer
2.1. The Contractor grants the Customer a non-exclusive right to use the Service under the SaaS (software as a service) model, and the Customer undertakes to pay for the services according to the selected Plan.
2.2. Services are provided remotely over the Internet. The Customer is responsible for their own Internet connection, a compatible browser and the operation of their equipment.
2.3. The territory of service provision is the Russian Federation. The Service is accessible from abroad, but the Contractor does not guarantee stable operation outside the Russian Federation.
3. Registration and access
3.1. To gain access to the Service, the Customer registers an Account at avtoservisonline.ru/register, providing a valid email address, organization name and contact phone number.
3.2. The Customer bears full responsibility for the confidentiality of their credentials, for all actions performed in the Account, and for correctly assigning rights to users within the Account.
3.3. For the first 14 (fourteen) calendar days after registration, the Account operates in trial mode with no charges. After the trial period ends, further use is possible only with a positive Balance.
4. Cost of services and payment terms
4.1. The cost of services is determined by the selected Plan. Current plans are published at avtoservisonline.ru/pricing. The monthly cost is: Start — 9 900 ₽/mo, Service — 14 900 ₽/mo, Network — 24 900 ₽/mo. Charges are deducted from the Balance daily, in proportion to the monthly rate.
4.2. Payment is made by cashless transfer via the YooKassa payment service (YooMoney NCO LLC) directly on the avtoservisonline.ru website in the “Account → Balance” section. The minimum Balance top-up is 100 (one hundred) rubles.
4.3. The Customer's payment obligation is deemed fulfilled once the funds are received in the Contractor's settlement account. The Balance is topped up automatically upon notification from the payment service.
4.4. Settlements are made in Russian rubles. VAT is not charged because the Contractor applies the simplified taxation system (under a different system, it is indicated in the payment documents).
4.5. When the Balance is depleted, the Service switches the Account to restricted access mode (read-only). Full operation is restored after the Balance is topped up.
4.6. Unused funds on the Balance are refunded upon the Customer's written request sent to support@avtoservisonline.ru within 10 (ten) business days of receipt of the request.
5. Rights and obligations of the Contractor
5.1. The Contractor undertakes to:
- provide round-the-clock access to the Service with availability of at least 99% per month (excluding scheduled maintenance, of which the Customer is notified in advance);
- back up the Customer's data at least once a day;
- take reasonable organizational and technical measures to protect the Customer's data from unauthorized access;
- respond to support requests within one business day.
5.2. The Contractor has the right to:
- suspend the provision of services if the Customer's Balance is zero or negative;
- change the composition and cost of Plans, notifying the Customer 30 calendar days in advance by publishing a new version on the website;
- carry out scheduled maintenance, notifying the Customer in advance by email or in the Service interface.
6. Rights and obligations of the Customer
6.1. The Customer undertakes to:
- top up the Balance in a timely manner;
- use the Service solely for lawful purposes and not violate the rights of third parties;
- not share credentials with third parties unrelated to the Customer;
- not attempt to circumvent security systems, reverse-engineer the Service, or perform automated bulk downloading of data beyond the functionality provided by the API.
6.2. The Customer has the right to:
- use the Service to the extent defined by the Plan;
- terminate the services at any time by sending a written notice; unused funds on the Balance are refunded as set out in clause 4.6;
- request closing documents (invoice, certificate) in electronic form.
7. Liability of the parties
7.1. For non-performance or improper performance of their obligations, the Parties are liable in accordance with the laws of the Russian Federation.
7.2. The Contractor is not liable for the Customer's indirect losses, including lost profits. The Contractor's total liability is limited to the cost of services for the last 3 (three) months preceding the event giving rise to liability.
7.3. The Contractor is not responsible for the content of information the Customer places in their Account, or for the accuracy of documents generated by the Customer based on the data they entered.
8. Personal data
8.1. Personal data of the Customer and the users of their Account is processed in accordance with Federal Law No. 152-FZ “On Personal Data” and the Privacy Policy published on the Contractor's website.
8.2. By accepting the offer, the Customer consents to the processing of personal data (collection, recording, organization, storage, use, and transfer to the payment service for settlements) for the purpose of performing this offer.
9. Force majeure
9.1. The Parties are released from liability for non-performance of obligations if it is caused by force majeure: natural disasters, military action, acts of government authorities, failures of backbone communication or power networks, or outages of upstream providers' services.
10. Final provisions
10.1. The offer comes into force upon publication on the website and remains in effect until it is withdrawn or replaced with a new version.
10.2. All disputes are resolved through negotiation. If no agreement is reached, they are resolved in the arbitration court at the Contractor's location.
10.3. If individual provisions of the offer are found invalid, the remaining provisions remain valid.